you have questions, we have answers
Frequently asked questions
It depends on your plan. You can see the breakdown here. In any case, it is significantly less money than other 3rd party platforms.
Yes, you can contact the customers of your store with promotions, discounts or to just say hi.
Any reselling of products is prohibited. Also, CBD products are not allowed. A more detailed list of prohibited products with specific ingredients is listed here.
At MO Marketplace, one of the core values is transparency. So yes, it is possible that at some point the fees per transaction or the cost of the plans will go up. However, we are hoping that will not be the case. If this were to ever happen, you would be notified.
Yes, you can cancel or upgrade at anytime. The subscription will run through the end of the payment period.
Yes, you are responsible to pay sales tax per the state that has nexus over you until such time we reach thresholds for its Marketplace Facilitator laws. At which point, we will then calculate, collect, remit and refund sales tax on sales sold by third parties. This calculation will be based on the state which has nexus over you for the transaction.
Writing articles is a great way to connect with and inform your customers. In addition, the articles get posted to your store which will drive more free traffic to your store from Google. Don’t forget to optimize the articles and title for SEO.
Sellers can opt-in and make a pledge to keep the sales price of their product less than or equal to the price listed anywhere else. After you opt-in, a badge is displayed in your store and along with your products. This helps to build trust with your customers and increase sales.
No, only the paid plan allows you to gain followers and have an opt-in email form.
Yes, you can set whatever price you want for your brand but don’t forget about the Seller’s Pledge if you opt-in.
No, we currently integrate with Amazon so your orders will be sent to Amazon and fulfilled by Amazon assuming you are part of Amazon FBA. If you use a different 3PL let us know and we will possibly integrate it.
No, you are able to access the cart as a guest.
The seller of the product sets the product price. If you purchase a product from MO Marketplace itself and not a 3rd party seller than the price is set by MO Marketplace.
We apologize for not displaying the specific product that you’re looking for. Our main distributor may not carry your product and we may not have that brand as a seller yet. Send us an email and let us know what it is. We will do our best to add it the brand to our marketplace. We encourage these requests..
Every seller sets their own policy which you can find available at every store.
If you purchased the subscription with a credit card then you can cancel it in your My Account area, under Plans. If you used PayPal then you can cancel within PayPal. Lastly, you can send an email to [email protected] and place “CANCEL” in the subject line and wait for a response which confirms your request.
The 10% off coupons from the pop up will only work on MO sold products, not products sold by 3rd party sellers. The 3rd party sellers have the ability to create their own coupons.
The 10% off coupons from certain ads embeded within the articles will only work on MO sold products, not products sold by 3rd party sellers. The 3rd party sellers have the ability to create their own coupons.
We strongly encourage members to purchase multiple products at once, if possible. We can’t guarantee the shipping savings because there are many variables such as the weight, size and location but it’s worth looking at while at checkout.
Yes, we have an amazing program. You can see all the details here.
Yes, we may consider considering capital from the right investor. Contact us for more details.
Yes, you can access our media kit here.
As of right now we have not published our road map, however we may decide to publish upcoming features shortly before they launch.